Returns & Refunds Policy

RETURNS

ALL SALE ITEMS ARE FINAL SALE.

We do not accept returns unless there is a defect with the product. In the rare event that an order is shipped with a defect or damaged, we will offer a replacement if the defect is reported within 7 days after receiving the item along with a photo proof of the defect. We do not accept returns, exchanges, or replacements in the case where the reason is due to the item being too small or too large. We provide complete information about our size and it is our customer’s duty to measure on their end before purchasing.

Returns are accepted only under the following conditions:

Returns must be received within 7 days of receipt of purchase.

The returned item must be unworn and in new condition.

All returns are subject to a $5.00 restocking fee per package.

We must be notified before returning any items. Please message us with your full name, order number and the item you would like to return. Do not send products back unless they have been approved. Returned items must be in new condition and in the original packaging in which you received them.

Customers are responsible for all shipping charges when returning an item. Refund the total merchandise value minus a $5 restocking fee. Our customer service team is always here to resolve your concerns.

Refund

The customer is responsible for the shipping costs associated with returning the item(s). After receiving the returned item, will credit the customer’s account for the original purchase price minus the $5.00 restocking fee. Chanway will not refund any customer whose order is because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to Chanway . In a case of a missing package on orders placed in the United States we will offer a refund or send out a new package , this only applies to packages that were never delivered to you. If your package was delivered but you did not receive it, it is your responsibility to contact the post office and resolve the issue. It is your responsibility to contact the post office and file a claim for the missing package.

EXCHANGES

To exchange an item please contact us first, so that we can approve the return. After the return is approved, print out your email invoice and mail that along with your item back to us write on the invoice what you would like exchanged. Once we receive it, we will review your case within 48 hours and send you the new product.